Native English and Spanish agents on U.S. hours, trained on your product — so every customer gets an in-house-quality answer, in their language.
Hiring in-house means recruiting, benefits, tools, and idle capacity you carry whether the phones ring or not. Going far-offshore trades that for a time-zone gap and an accent your customers notice. Either way, your Spanish-speaking customers quietly get a second-class experience.
Teleforce staffs native English/Spanish agents who work as an extension of your brand — trained on your product, your tone, and your tools, on U.S. hours. You get in-house-quality support without building the bench yourself.
Native English and Spanish from the same agent — no language routing, no two-tier experience for your Spanish-speaking customers.
Full U.S.-business-hours overlap. Real-time chat and escalations, not an overnight queue that churns a customer before anyone replies.
Agents trained on your product, your tone, and your tools — working as an extension of your team, not a shared pool.
We map your volumes, channels, tools, and the voice your customers expect.
We recruit bilingual talent and train them on your product as brand staff.
Your team starts producing — with QA, reporting, and a named lead from day one.
A 10–12 hour gap means work waits overnight. Compare on time zone, language, ramp, and how fast the team can scale.
| U.S. in-house | Far offshore | Teleforce nearshore | |
|---|---|---|---|
| U.S. time-zone overlap | Full | 10–12 hour gap | Full |
| English + Spanish | Rare from one hire | Variable | Native, one seat |
| Ramp & hiring | Weeks–months, on you | On the vendor | Trained and live in ~2 weeks |
| Scale up / down | Slow, fixed headcount | Variable | Fast, variable |
Three decades of running bilingual programs for global brands means the recruiting, training, and QA are already built — so your team plugs into an operation that's been refined for years, and goes live in about two weeks.
“I’m on the East Coast — nearshore Teleforce beats the offshore setups I tried. Same-day hours, not overnight lag.”
Jessica Simon · Bioceramics
Onboarding depth depends on product complexity, but most clients reach production-ready agents in two to four weeks. We build a dedicated knowledge base from your documentation, past ticket data, and live shadowing sessions, then run structured QA checks before any agent handles a live customer. You control what goes in the knowledge base and sign off before go-live.
Your team is named and dedicated — the same agents work your queue, learn your edge cases, and build familiarity with your repeat customers. We don't pool agents across unrelated brands. This is core to the brand-extension model: consistency builds the institutional knowledge that drives faster handle times and higher CSAT over time.
We support phone, live chat, and email. Most clients start with one channel, validate quality, then expand. Channel add-ons use the same dedicated agents, so there is no re-training cost — the agents already know your product. Multi-channel expansion is typically planned at the scoping stage so staffing levels can absorb the volume.
Every engagement includes ongoing call/chat audits against a scorecard built from your brand standards, weekly CSAT and handle-time reporting, and a monthly business review with your account lead. Agents who miss thresholds go through targeted coaching before the next audit cycle. You get visibility into the numbers, not just a summary.
Tell us your volumes, channels, and languages. A human comes back with a staffing plan and a go-live date — usually within two business days.
Book a callTell us your volumes and channels. We’ll come back with a staffing plan for your bilingual customer service.
Prefer to talk? Call 1-866-252-3961.